{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11454969,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2019","dateComplaintFiled":"03/03/2022","vin":"1fmcu9j96eu","components":"LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2014 Ford Escape. The contact stated that the rear passenger’s side door could not be opened from the inside and would only open from the outside when aggressively pulled. The contact then received notification of NHTSA Campaign Number: 20V331000 (Latches/ Locks/Linkages) which the contact linked to the failure. The contact took the vehicle to the dealer where she was informed that the recall could not be serviced due to the numbers on her door not matching the numbers on the recall. The contact was informed that the dealer would contact the manufacturer about the failure; however, the contact had not yet received a response from the dealer. The contact took the vehicle back to the dealer twice and was denied service both times. The contact then called the manufacturer who referred her to NHTSA for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 60,000.","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}