{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11456703,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/14/2021","dateComplaintFiled":"03/14/2022","vin":"NM0GE9G7XE1","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER","summary":"6-2021: Crackling sound on radio, whether on or off. 2 types: Like bare wires rubbed together, or connecting/disconnecting speaker. \u00b7Crackling persists after vehicle shut off. Eventually stops. 12-2021: \u00b7Radio quit working, crackling sound continued, appears random.  \u00b7Observed lights on @ distance. Then off. Vehicle was parked overnight, inactive.  2-2022: \u00b72-year-old battery died. Dead again in a few days. (Parasitic drain) Mechanic said it needed new radio. New radio was > $600.00, required reconfiguration of dashboard.  \u00b7Lost many, not all functions, of SYNC System, & it goes to sleep after a few minutes. Backup camera doesn\u2019t work if SYNC system is asleep. Sometimes revived after pushing SYNC button on steering column. \u00b7Auto electrical mechanic said still a drain on electrical system, but not like before. Rebuilt alternator & refurbished the fuse box too. Said electrical drain was from information control module on dashboard. Said take vehicle to Ford, have them reprogram the module where display screen is located & the drain occurring while vehicle is parked, would stop. \u00b7Ford Technician said they had \u201cno updates\u201d on information control module. Took care of recall & transmission issues, returned the vehicle. oParasitic drain & dead battery continued. 3-2022: \u00b7Battery tests as good but dies in 2 days. Engine quit if jumper cables were removed. Then died before they were removed. Appeared dead, no start even though connected to a good battery via jumper cables. \u00b7Asked dealer to reprogram information control module. \u00b7They gave it back, saying, \u201cIt\u2019s acceptable\u201d.  oThey disconnected an \u201caftermarket\u201d module. Went from 64 milliamps to 42 milliamps.  Drove 90 minutes & parked. 29 hours later battery died. Dlr. said turn off/disconnect everything BEFORE shutting off vehicle: No automatic lights, heater, phone charger, etc. Apparently this is a body control module (BCM) problem. Not \u201cinformation control module\u201d problem.","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"TRANSIT CONNECT","manufacturer":"Ford Motor Company"}]}]}