{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11456772,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/11/2022","dateComplaintFiled":"03/15/2022","vin":"1FM5K8D81GG","components":"ENGINE","summary":"When my Explorer was in for routine service on Friday, 3/11, it was explained to me by my authorized Ford dealership's service department that my water pump was leaking and that it was a risk to continue driving the vehicle, since engine failure was possible as fluid mixed into the oil. I agreed to allow them to do the work. I was quoted a price of $3300+ given 12 hours of labor for a water pump placed inside Ford's cyclone-style engine (Duratec). I was also assured that Ford had upgraded the pump and that the new one would likely not leak so prematurely. My vehicle has been dealer serviced since I purchased it in July of 2016 and only has 53k miles on it. I have been in touch with Ford directly, hoping to hold them responsible for the repairs. I initiated a case with Ford on Saturday, 3/12 and at present, I am still waiting to hear from them.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}