{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11468894,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2020","dateComplaintFiled":"06/12/2022","vin":"4S4WMACD5K3","components":"SEAT BELTS","summary":"In February 2020, my wife and I discovered fraying on the edge of the second row center seat belt on our 2019 Subaru Ascent.  The belt was stuck in the connected position and would not retract into the ceiling retracting apparatus.  Other than the fraying on the edge of the belt, the belt was in near-new condition.  The vehicle had approximately 23,000 miles on it. She took it to the dealer, Adventure Subaru of Fayetteville.  The wear pattern was substantially the same as depicted on a 2022 Subaru Outback we own, Complaint #11468872.    The dealer refused to honor the belt’s lifetime warranty.   The technician said the fraying was caused by an “outside influence”, possibly our dog.  The dog could not have damaged the belt in the manner of the fraying and there were no teeth marks or stains on the belt.  It was imperative that the belts be replaced on the spot since our five grandchildren were occasional passengers.  The dealer has no records identifying the “outside influence”    When the fraying was discovered on the rear center belts on our Outback in May, 2022 (Complaint #1146872), I checked all belts in the Ascent.  I discovered that the right and left third row belts had the same wear pattern as on the rear center seat belt replaced in February 2020  AND as on the 2022 Outback (Complaint 1146872).  The dealer honored the lifetime warranty on the belts and replaced them on June 8, 2022, when the car had mileage of 48439.  The wear pattern on the belt replaced on February 20, 2020, and June 8, 2022, were substantially similar to each other and to the wear pattern on the 2022 Outback.  I checked both vehicles closely to find a pinch point or some other edge that could cause the fraying.  It is not possible that our dog could have chewed any belt in the pattern displayed.    Attached are 8 photos of the belts replaced June 8.  I could not upload two photos that exceeded the allowed size.","products":[{"type":"Vehicle","productYear":"2019","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]}]}