{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11469780,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/03/2022","dateComplaintFiled":"06/17/2022","vin":"1VWBV7A3XFC","components":"AIR BAGS,UNKNOWN OR OTHER","summary":"The clockspring has failed. It was identified by Safford VW in Fredericksburg in March 3 2022 because of the airbag light illuminating.  I was told the clockspring part is on national backorder and given my car back.  The Horn does not work, the airbag light is on, the airbags would not function in the steering wheel if needed and none of the steering controls work. The vehicle will not pass state inspection.  The dealer will not provide a rental for this issue and VW cannot provide any information on this backordered part. VW requires the dealer to provide a rental for 10 days before they will consider a buyback of the vehicle for a warranty repair and the dealer refuses to provide a rental for clockspring issues.  I have repeatedly called Safford VW for updates who told me they have multiple vehicles waiting for the same part and cannot help me.  I called VW and they also cannot provide any updates for this part and have no resolve on how to make my vehicle safe to drive on a factory warranted part.  I requested a vehicle buy back with VW and the request was denied because the vehicle has to have been at the dealer for more than 10 days OR multiple repairs for the same problem.  I am stuck in a loop with VW and a faulty factored warranted part that cannot be produced.","products":[{"type":"Vehicle","productYear":"2015","productMake":"VOLKSWAGEN","productModel":"PASSAT","manufacturer":"Volkswagen Group of America, Inc."}]}]}