{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11473455,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2022","dateComplaintFiled":"07/11/2022","vin":"YV4A22RL8M1","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"On June 30, 2022 our Volvo XC60 was driven at high speed on I-80 in western NE at dusk in heavy truck traffic before a holiday weekend.  With semi\u2019s on 3 sides, and NO WARNING, the vehicle LOST COMPLETE POWER. Driver fought the rapidly slowing car out of the left lane and limped onto right shoulder dodging  semi\u2019s. Scary.  Only a turtle  icon appeared on the dash. Online owner\u2019s manual was not avail. There was no response to pressing On call or SOS buttons. Using a phone, the Volvo website said the turtle meant \u201cReduced Engine Performance\u201d told us nothing new. Stuck in nowhere land without any help, turned the engine off, waited 10 min. Restarted the engine which then appeared in normal op. Turtle had  disappeared.  Cautiously eased back onto I-80.  20 minutes later, now in WY, the power FAILED AGAIN. This time a yellow engine icon showed on the dash.  Using hazard flashers, driver again moved to right shoulder and turned off the car. Again no response from call buttons. A call to Dealership in IL said it was closed and the dealer Showroom in CO said to drop off the vehicle that night. Restarted and tried again in the dark.  Near Cheyenne, Volvo lost power 3RD  TIME. An Engine outline icon appeared. No help\u2026made it to Ft Collins.   We flew back home leaving a disabled Volvo at Ft Collins dealer whose service rep said the \u201ccar was unsafe\u201c and not having a definitive cause after they ran diagnostics, asked if we wanted to \u201cfile a case with the company\u201d, and ordered a replacement fuel pump in hope it solves the problem. We immediately asked the case be filed and again 3 days later.  By soliciting help from an IL Volvo dealership owner, we learn the case was Not filed (Never happened), and only Maybe? the fuel pump is bad.  We are now 11 days without a car which will need to be transported somehow back to us.  Meanwhile we are 970 miles away, doubting this car\u2019s safe operation, and without confidence in the quality of technical service at Fort Collins dealer.","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLVO","productModel":"XC60","manufacturer":"Volvo Car USA, LLC"}]}]}