{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11473753,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2022","dateComplaintFiled":"07/13/2022","vin":"1FMJK2AT8KE","components":"UNKNOWN OR OTHER","summary":"The Sync 3 System (APIM module) is faulty.  Causing phone to connect/disconnect constantly, radio controls are delayed for 30 sec pauses or greater, changing from radio to climate will superimpose both categories on top of one another.  Navigation sometimes just loads and loads and never comes on.  The steering wheel controls create an even longer delay.  I went to my local Ford dealer and had a master reset done which did not change the issues and was told that one or both of the modules is not working right \"Malfunctioning \"  Latest updates to both the Sync and Navigation were preformed after the factory reset with no improvement to the system.  With new state laws requiring hands free phone usage having the phone connect/disconnect constantly poses a very large safety problem.  Also not being able to rely on the system to preform basic functions in a reasonable period of time causes your eyes to leave the road unnecessarily while driving.","products":[{"type":"Vehicle","productYear":"2019","productMake":"FORD","productModel":"EXPEDITION","manufacturer":"Ford Motor Company"}]}]}