{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11476948,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2022","dateComplaintFiled":"08/01/2022","vin":"2FMPK4J91HB","components":"ENGINE","summary":"Noticed the coolant was leaking and was not able to find visually. Took the vehicle to Ford Dealership on 7/19/22 and they said we need to replace the whole engine as Coolant is leaking into the Engine. This was a manufacture defect. There is already a recall for the same issue on the 1.5 engines, this is a 2.0 engine.  The engine light had come on and stated the engine needed coolant. I was getting an oil change and they topped it off. The next day, the coolant was gone. I continued to refill and it kept disappearing, thus the reason for taking the vehicle to Ford. This was over a span of 4 days prior 7/15/2022.  We asked for financial assistance to replace the engine and Ford refused. They said to pay the $7000 and if a recall was announced, we would get a refund. We don't have $7000 just sitting around, I am still paying on the vehicle with only 80,000 miles on it. We call on 7/29/2022 and they (ford) tells us to bring the vehicle back to the dealership on Monday and they will discuss help fixing the engine. We do this Monday 8/1/2022 and the supervisor we waited 2 hours on hold for, laughed throughout the conversation and even used the phrase \"I know what its like to be poor\" - completely unprofessional. Ford should back their product and fix any issues on engine because of faulty production.","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}