{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11484455,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2022","dateComplaintFiled":"09/14/2022","vin":"WDDGF8BBXBR","components":"SUSPENSION","summary":"I was driving my C 2011 MB and suddenly when applying the Brakes the car had a severe pull to the left and a loud noise from the rear driver side wheel.  I made an appointment with my mechanic to have the issue looked at.  There were no warning lights or other symptoms until basically the complete failure of the rear suspension.  My mechanic informed me that the rear Subframe of the suspension on the vehicle had completely rusted out and the components holding the brake assembly and sway bar were almost at the point of becoming disengaged from the vehicle.  He stated that the car is unsafe to drive. He was very surprised as the car is garage kept an in good shape with no rust anywhere else on the car. I did a quick investigation of the issue on the web and immediately found that MB has had this issue across the world in various models manufactured in 2011-2014.  Presently, there are recalls in Germany and Canada for this issue.  I contacted my MB Service department and was informed that no recall for this issue exists in the US and they would not cover the costs to repair.  They told me  that I would need to contact MB North America Customer Service.  I find it amazing that MB Service, Dealers and North America HQ are all aware of this issue but the Company will not issue a recall or stand behind their product.  This not some minor defect.   When a major structural component of the car is compromised the lives of vehicle occupants and others on the road are at risk of death due to a major accident.  The vehicle is now undriveable and will cost several thousands of dollars to repair.  MB is fully aware of this issue and refuses to do anything about it.  NHTSA needs to address this issue and make the Manufacturer stand behind their Quality pledge which as a consumer you are paying for when purchasing what you expect to be exceptional German engineering and what you are given is a a product with a known defect that will not be addressed.","products":[{"type":"Vehicle","productYear":"2011","productMake":"MERCEDES BENZ","productModel":"C300","manufacturer":"Mercedes-Benz USA, LLC"}]}]}