{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11489648,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2022","dateComplaintFiled":"10/17/2022","vin":"1FMHK8D87BG","components":"STEERING","summary":"The contact owns a 2011 Ford Explorer. The contact stated that when he started the vehicle, the stability traction system, service power steering now, and power steering failure warning lights were illuminated on the instrument panel as the power steering failed. The vehicle was towed to an independent mechanic where the mechanic used a diagnostic reader and retrieved failure codes for the steering wheel, not in contact with the vehicle, the power steering system, and the rack and pinion system in the front end. The mechanic made the contact aware of a Customer Satisfaction Program for the steering and then reset the failure codes. The vehicle was not repaired; however, the contact stated that the power steering was functioning as needed. The contact then made the local dealer aware of the failure and they informed him that the Customer Satisfaction Program had expired. The manufacturer was made aware of the failure and confirmed that the Customer Satisfaction Program had expired, and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 210,772.","products":[{"type":"Vehicle","productYear":"2011","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}