{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11490971,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2022","dateComplaintFiled":"10/26/2022","vin":"JTEDK3EH8A2","components":"EXTERIOR LIGHTING","summary":"I purchase  The H4 LED\u2019s from headlightexperts.com February 2022.  There is a design flaw with their H4.bulb.  The low beam have LED\u2019s on both sides of the light bulb, however the halogen bulb has a shield so that light will only come out of one side of the bulb.  The result of leds on both sides of the low beam is light hits the high beam reflector from the back side of the low beam led bulb, and blinds oncoming vehicles.  When I contacted customer service via email, they kept saying I have the bulb at the wrong angle, and sent me links to 2videos for proper installation.  I keep adjusting the bulb, at first with 45degree turns but then even less- still the light from the back side of the low beam bleeds onto the high beam reflector and blinds oncoming vehicles due to this design flaw. When I called the companies  Phone number [XXX] it links to their sales department only. I attempted to explain the issue to their salesman who salesman who proceeded to dismiss the concern as my fault for not installing it correctly. There is no way to install this product correctly due to the fact it has low beam leds hitting a high beam reflector.   When I pointed out the safety issue this product creates, I was told to look elsewhere for \u201csome unicorn bulb that doesn\u2019t exist.\u201d  He was rude,  Hostile and argumentative.. When  I attempted to explain the design flaw issue again, he selected would talk over me saying \u201cbla bla bla bla bla\u201d when ever I spoke like a 4yr old. In short there was ZERO concern for public safe their product puts at risk. I have included photos of both sides of their product showing high and low beam leds on both side of the bulb, as well as photos of a standard halogen bulb with the metal shield to prevent any spillage of low beam light onto a high beam reflector-  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2010","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"},{"type":"Vehicle","productYear":"9999","productMake":"TBD","productModel":"TBD","manufacturer":"ODI Demo Co"}]}]}