{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11495161,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2022","dateComplaintFiled":"11/28/2022","vin":"KNDJT2A54C7","components":"ENGINE","summary":"Recall 19V120 was received on 4-12-19 for our 2012 Kia Soul.  We had the COP ECU logic taken care of at our dealer on 5-21-19, per the recall notice instructions.  In October 2022 we took the car back to the dealer when it threw a code and began losing power at certain speeds.  Kia diagnosed it as needing a new catalytic converter.  We contacted the Consumer Assistance Center at Kia to file a complaint as the recall notice clearly states that Kia will replace the catalytic converter and/or engine as part of this recall if applicable.  We've had claim number 15122079 opened with Kia for resolution for over a month and cannot get this resolved.  We keep being advised it's still under review after waiting on hold for over an hour each time. Called today (11-28-22) and advised the representative that we need an answer today and I've been on hold for over 2 hours.    We are looking for Kia to replace the catalytic converter/engine (if damaged) free of charge to us as a result of this recall.  It's apparent that the COP ECU logic upgrade did not prevent the catalytic converter failure and other Kia owners may be experiencing the same issue now.","products":[{"type":"Vehicle","productYear":"2012","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]}]}