{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11503538,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/24/2023","dateComplaintFiled":"01/25/2023","vin":"1V2GNPE84PC","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"At about 11 PM on January 24 I sent a remote command to my vehicle to heat the cabin through the myVW app. The app reported a success like it has many times. When I opened it and sat in the driver’s seat, the two information displays neither displayed anything nor lit up at all. The car appeared to have heated up as expected and was otherwise operational, i.e. I was able to put it in gear, move, and steer as expected. This was tested at low speed and for a short distance since one of the inoperative digital displays, the ID.Cockpit, also provides critical information for driving. This includes  the speedometer, remaining range, and the other various functions normally present in the instrument panel.   The issue was not resolved by me briefly leaving the vehicle (a tip suggested by many on forums online dedicated to the vehicle), but was after I forced the entertainment system to restart by holding down on the capacitive power button below the main infotainment screen. This was another suggestion I had often seen online. While the fix is simple, the problem is enormous. A less experienced user who hadn’t spent hours trawling forums about their car would likely not have known the solution. They would face a decision: abandoning whatever present need they had for the vehicle, or be forced to drive without information like speed and remaining range if driving could not be avoided.   P.S. Please let me upload a video on this form. I had to take screenshots of the video I took. Two screenshots show the vehicle in D/drive with the screens blank. The not-screenshots show the infotainment in two states: not working after I briefly left and re-entered the vehicle, and rebooting after I pressed and held the power keys. The previews on here show that they’re upside down… if so, I don’t know why.","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLKSWAGEN","productModel":"ID.4","manufacturer":"Volkswagen Group of America, Inc."}]}]}