{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11507631,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/02/2023","dateComplaintFiled":"02/16/2023","vin":"5YMUJ0C01M9","components":"SUSPENSION","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? - Suspension  How was your safety or the safety of others put at risk? - Its giving head ache and body pain, driver & passengers are jumping / shaking / feeling very uncomfortable  Has the problem been reproduced or confirmed by a dealer or independent service center? - Dealer mentioned all good, it designed this way  Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - yes by BMW Service center  Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No  The car's performance and handling is good, but the biggest concern is with suspension. Bad experience in the driver's seat and more bad in the passenger seat. I understand if the suspension is not performing in sport mode, but even in comfort mode the suspension is not even working 10%. Really frustrated and getting depressed. Why is it mentioned as comfort mode and not doing the intended job ? Why is the car being advertised and sold as it has Adaptive suspension ? really the car has suspension ?  The car is wobbling / shaking and very rough even for very small bumps / uneven surfaces (the car is just falling into it). It gives a headache when driving on a speed breaker even at 5 MPH. I really feel like the car has no suspension.   Mentioning and selling with comfort mode where it is not doing the intended job is definitely a defective and design flaw. I would not have purchased it if it does not has comfort mode.  Its happening all the time and from 5 to 70 mile speed. Please help me on this.","products":[{"type":"Vehicle","productYear":"2021","productMake":"BMW","productModel":"X4","manufacturer":"BMW of North America, LLC"}]}]}