{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11510974,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2023","dateComplaintFiled":"03/09/2023","vin":"3VWE57BU8MM","components":"SERVICE BRAKES","summary":"I purchased my Volkswagen Jetta July 2021. I had been getting my car serviced ever since at the dealership in Orange Park for routine maintenance, repairs, and recalls. There were times when I brought the vehicle to the dealership and the check engine light was on but they said nothing was wrong. I continue to complain about a noise coming from my trunk but again I was informed that nothing was wrong. March 6 2023, I went back to the dealership for the same noise but this time it was very very loud, and they informed me I needed new break pads and rotors for my vehicle totaling 555.50 before tax. I declined the service and consulted with my father who is very familiar with cars and have worked on them in the past. He explained to me that it is uncommon for a car my age to have the rear break pads and rotors worn down, and the front break pads and rotors still in good condition. I then called the service department at the dealership and asked was this a common issue among these vehicles. He said yes, and that Volkswagen has issued an extension of their break pad warranty from 1 year or 12,000 miles to 2 years or 24,000 miles. But explained to me that I was now over 26000 miles and that he would have to contact management to see what they could do. After much complaining from myself and my father, the manager agreed to place aftermarket break pads on my car no charge , but I needed to pay for the rotors. I was still very upset, but could not decline the offer because my car was in need of immediate servicing. Due to the negligence of the dealership I am out of $275 and I feel that Volkswagen should cover the complete cost of the damages to my rotors, this could have been avoided if my vehicle was properly being serviced. My life could\u2019ve been in jeopardy because of this situation. The dealership informed me that Volkswagen sent out letters in regards to the rear break issue but I never received it. Bad handling by Volkswagen and you have lost a customer!","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}