{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11514404,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/27/2023","dateComplaintFiled":"03/29/2023","vin":"3FTTW8E31NR","components":"SERVICE BRAKES","summary":"I have problems with the braking system.  It is very grabby and abrupt when stopping at low parking lot speeds or when creeping up in a drive-thru line.  When is grabs, it often makes a clunk noise.  It also feels like it will not stop at all, at times and this is a safety risk to myself and others.  The vehicle was serviced on 12/21/2022 for this concern and was told the software was already updated.  (reference TSB 22-2493), though, the vehicle still has concern.  I returned to dealership on 3/27/2023 for same concern, and was told they could not duplicate.  This remains to be an unresolved issue.  What are my next steps to get this safety issue resolved?  This is quite alarming to me. FYI:  The vehicle clunked when entering and stopping in the dealership service area on 3/27/2023.  I even showed the service advisor a video demonstrating the clunking noise.","products":[{"type":"Vehicle","productYear":"2022","productMake":"FORD","productModel":"MAVERICK HYBRID","manufacturer":"Ford Motor Company"}]}]}