{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11519378,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2023","dateComplaintFiled":"04/28/2023","vin":"5FNRL6H77KB","components":"VISIBILITY/WIPER","summary":"On February 1, 2023, I broke the side view mirror off the passenger side door while backing into my parents driveway (the mirror hit a bush on the side of their house).  Called Honda dealership and ordered (and paid for) replacement part on Feb 2, 2023 - was told the part should be in within a few weeks.  By approximately February 20th, the part was still not in, and the dealer had no ETA.  So I opened an inquiry with Honda.  On/around February 27th, I was told by my customer service rep Nikki that my part was upgraded to critical backorder, but that there was still no ETA.  However, I was #6 in the queue to receive the part.  Case number is 13648719.  Called Honda multiple times over the next few weeks, eventually being told on/around March 5th, that the part was 'released' to the dealership on March 3.  On March 14th, I called the dealership and demanded my money back on the part, until it arrived.  Dealership agreed.  Honda never was able to determine what happened with the part, because as I was told 'there's a global parts shortage, and it's the suppliers responsibility for the part, not Honda's'.  In late March, was told that Honda would follow up via email weekly on part updates.  I have received 3 emails so far from Honda simply stating that the part was still on backorder, and there is no ETA.   All the while, my wife has been driving around with a duct taped on mirror, not angled in the best position for viewing.  This is not an old vehicle, getting a part should not take 3+ months","products":[{"type":"Vehicle","productYear":"2019","productMake":"HONDA","productModel":"ODYSSEY","manufacturer":"Honda (American Honda Motor Co.)"}]}]}