{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11525384,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/18/2023","dateComplaintFiled":"06/05/2023","vin":"1FM5K8FW5MN","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"I am reporting countless incidences of my backup camera screen going to black or blue when the Gear Shift is selected to REVERSE. This has happened multiple times a day, week, month, etc. and is extremely frustrating. I am reporting in hopes to do anything I can to get the software fix expedited because it has been occurring for too long without a fix.   t=The only \"FIX\" (if you can even call it that) for this problem is to stop what you are doing, put your car in PARK, turn the car OFF, open the driver's door to \"reset\", and then turn your car back on AGAIN in HOPES that the backup camera / 360 view is back to functioning within normal limits. That is unacceptable!!! It is not safe and anyone experiencing this issue should not have to stop their car, open a door, and restart it just to get the backup camera to work.   I have contacted my dealership, Ford Corporate Offices, and now you guys in hopes to get this process going and the software to be fixed. Thank you - please contact for any questions or more information.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}