{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11525685,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2023","dateComplaintFiled":"06/06/2023","vin":"1C4RJFBG0GC","components":"UNKNOWN OR OTHER","summary":"On 4/14/2023 while getting tire rotation and other general maintenance done on my 2016 Jeep, I was informed by service Tec that my lug nuts on my Jeep were swollen and soon will not be able to remove or break, causing issues like tire rotation and general maintenance impossible and high risk of cracking and breaking.  This would cause the Jeep to lose its stability, at a higher speed, wheel could come off.  This could cause serious damage/injury or death if this happened.  I went to local Chrysler dealer in Turnersville and spoke with parts department. They stated each lug bolt cost $18.00 each.  I need 20 to replace defective ones.  Chrysler parts rep suggested I call Chrysler customer service who he believes would send replacement bolts as these are steel and should not swell at all.  I did call and open a complaint with Chrysler recently this month, June.   I was just informed by Chrysler customer service that they deem this a warranty issue and not a safety issue and refuse to remedy or replace the defective lug bolts.  I’m asking for your assistance in this situation to help replace the defective lug bolts via Chrysler before a serious accident or injury happens.   I think it’s totally unacceptable that replacing these defective lug bolts cost $18.00 each and I’m being told to pay this , total cost is $360 for 20 lug bolts that are defective original Chrysler parts","products":[{"type":"Vehicle","productYear":"2016","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}