{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11525738,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/31/2023","dateComplaintFiled":"06/06/2023","vin":"WB523CF02PC","components":"SEATS","summary":"The plastic seat insert that borders the square hole just below the headrest is painful to shorter passengers. Their head feels it even with minor braking. The BMW \u201cfix\u201d (a foam plug) does not provide enough padding or ergonomic benefit  to remedy the problem and is issued for a steep fee at the dealership. The major safety issue is if there is a collision. No person\u2019s head should be thrown against a hard plastic object in an accident! Shouldn\u2019t the materials of a headrest be regulated? Shouldn\u2019t there be firm padding made of a soft and relatively flat material?","products":[{"type":"Vehicle","productYear":"2023","productMake":"BMW","productModel":"IX","manufacturer":"BMW of North America, LLC"}]}]}