{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11525770,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2022","dateComplaintFiled":"06/07/2023","vin":"7MUDAAAG1NV","components":"UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"My brand new 2023 Toyota Corolla Cross has 2 issues:  1) The 'pre-collision' feature brakes when I don't need it to. I told Toyota that I've almost got into car accidents but they said they 'can't turn it off'.  2) There is paint peeling from my front bumper for no reason. Brian Kessler at Marietta Toyota said \u201cit's likely because when I ordered my car in 'white', the bumper was black, so they painted it without primer\u201d. They keep telling me that \"they'll call me regarding this issue\", but they haven't.  This vehicle's pre-collision system is over-sensitive as it continues to attempt to prevent an accident by taking control of the vehicle when I don't need/want it to. It suddenly brakes when I need to continue in motion to avoid a particular hazard, potentially causing an accident. I\u2019ve been driving for 30+ years, and I have an impeccable driving record, so I don\u2019t need my car to \u2018think\u2019 for me and take control of the vehicle. The service department at Marietta Toyota told me to contact Toyota.com to have them give me a \u2018waiver\u2019 with Toyota, stating that if I am involved in a motor vehicle accident as a result of this feature, then Toyota will be responsible. I spoke with at least 3 Toyota representatives at your Brand Engagement center, and was told that this feature cannot be removed, nor is there any \u2018waiver\u2019 form.  Then they told me that since there is nothing 'wrong' with the car, there is nothing they can do. The last representative I spoke to told me that my complaint has been recorded and is on my \u2018Toyota file\u2019. He agreed to email me a copy of my complaint and the case number attached to my record, but I never received an email from him. I can't get them to return my calls, and I'm tired of driving to and from the service department just for them to tell me that they'll 'call me', when they have not. I am beyond angry as my issues regarding this vehicle are not resolved, and I feel betrayed by a company that has falsely gained my trust, and then destroyed it","products":[{"type":"Vehicle","productYear":"2022","productMake":"TOYOTA","productModel":"COROLLA CROSS","manufacturer":"Toyota Motor Corporation"}]}]}