{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11527143,"manufacturer":"Ford Motor Company","crash":true,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"06/14/2023","dateComplaintFiled":"06/15/2023","vin":"2FMZA52453B","components":"STEERING,STRUCTURE,WHEELS","summary":"The rear axle on my vehicle snapped while I was driving causing me to lose control and leave the roadway. I contacted Ford who told me there was a recall for the rear axle of my vehicle and that I would have no out of pocket expenses for the repairs and the towing of the vehicle to the service center. After they set up the towing I received a message saying I had to pay $381 for the towing before they would dispatch the tow truck. I called Ford customer service and they told me that now they can't find in their notes where they told me towing was covered. After asking to speak with a supervisor and being told they're not going to transfer me because they know their supervisor can't do anything more then what they can do I was placed on hold for an hour just to be told they can't find it in their notes and then I was hung up on. I shouldn't have to pay almost $400 to have my vehicle that just had a catastrophic failure causing me to wreck towed for servic after I was lied to about the towing being covered","products":[{"type":"Vehicle","productYear":"2003","productMake":"FORD","productModel":"WINDSTAR","manufacturer":"Ford Motor Company"}]}]}