{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11528319,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2022","dateComplaintFiled":"06/22/2023","vin":"5XYPHDA18HG","components":"UNKNOWN OR OTHER","summary":"I purchased a 2017 Kia Sorento new from Kia of Puyallup. I have taken the vehicle for all changes to Kia of Puyallup. The last two oil changes (9/16/22 and 03/18/23)  have shown that within two to three months there wasn’t any oil in the car. During my last oil change 9/16/22, I asked service consultant - Karsten Malin why there was no oil in the car and he stated that it was normal for Kia’s to burn that much oil. Then, a couple of months after the oil change (the dipstick was dry) I reached out to Kia of Puyallup and was told “just put oil in it”. On June 16, 2023 I again reached out to Kia of Puyallup about there being no oil in the car and spoke with the service center manager Tom Evans. This wasn’t normal as I just had an oil change on 03/18/23. At this time I was informed that I would need to bring the car in for an excessive oil consumption test. It would take three attempts and if the last test fails I would need an engine replacement. At that time I asked to make an appointment and was informed they are booked until August and I would need to call during the week to see if I could get the car looked at. In addition, they’re short staffed during certain days during the week/weekend so I would need to check everyday for availability.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]}]}