{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11534401,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2020","dateComplaintFiled":"07/25/2023","vin":"WDC0G8EB3LF","components":"STEERING,SEATS,SERVICE BRAKES","summary":"The first day the car was picked up by us, we turned back and complained about the steering wheel and drivers' seat vibration.  They checked it and we were told they cannot find anything.  We were told to drive the car for awhile and return it if this complaint persists.  We returned it to Okemos Mercedes with the same complaint.  They said it is the tires and they replaced the right front tire.  I told them I was driving since I was 17 and I know the difference between body and tire problems.  We were told to try it again and come back and if it persists to return for diagnostics.  Same response.  I have complained to both dealership and and Mercedes main office and Mercedes does not agree it is a warranty issue.  During the July 4th holidays, our son drove it and it was the first time I became a passenger.  I cannot believe how scary the vibrations, noise and feeling unsafe in the back was.  I made numerous calls to Mercedes and they keep pointing at the tires as the issue.  The tires are supposed to have 2 more years tread left but Mercedes Okemos tried to sell us a tire.  I was told by Mercedes main office to keep calling [XXX]  at Okemos Mercedes service center but he had not returned calls.  Mercedes main office said [XXX]  had not returned calls, either.  They were pointing fingers at each other while we were driving our grandchildren in an unsafe car.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLC 300","manufacturer":"Mercedes-Benz USA, LLC"}]}]}