{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11536740,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/31/2023","dateComplaintFiled":"08/06/2023","vin":"5YJXCBE22LF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"I was traveling from Texas to South Carolina and unfortunately decided to take my Model X, which was a bad idea to buy after the worst experience my family had gone thru.  During my trip I stopped at supercharger in Cottondale, Alabama while my car was in starting My Model X broke and couldn\u2019t start due to some technical problem with the car (car is still in factory warranty). The called road side assistance and was shipped to service center. 2/7  I am still lingering in middle way off my home or destination. I tried calling service center but no answer and mailbox is also full couldn\u2019t leave voicemail. After trying multiple times (15-18times) finally I was able to speak with someone. 3/7  I was told by Service Super at Fayetteville, GA that car cannot be fixed and they have not started diagnosis and I have to wait for minimum 10days. I told him my situation that I am traveling with my 2 kids ( 6yr & 8yr) and as I am in middle of my trip and not at my home town. 4/7  It\u2019s hard for me to keep waiting for the car and ask him he can help me get the car fixed on priority giving the situation I am in.  The Supervisor was not able to arrive on any agreement. I also told him to get the car fixed and ship to Texas since the car was having mechanical 5/7  problem and under factory warranty. I didn\u2019t expect the answer what I got from Tesla service center and was told no. It\u2019s hard to believe that Tesla didn\u2019t care about customer service and after paying such a huge price they don\u2019t care about its product. 6/7  I wanted to bring to Tesla attention and wanted to get some resolution. I am still here with my family and 2 young kids in Atlanta waiting for my car far away from home with zero support from Tesla. #tesla 7/7","products":[{"type":"Vehicle","productYear":"2020","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]}]}