{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11537847,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2023","dateComplaintFiled":"08/11/2023","vin":"3FA6P0HD4JR","components":"ENGINE","summary":"I was not informed of a recall. I started having issues with my engine about 4 months ago, it stopped on me in another city and state Montgomery, Alabama. I currently live in Pensacola, Florida. I have not been able to afford a new engine. I am a single mother on one low-income. I sent my car to a ford dealership and was told that i need a new short block on my engine due to the coolant leak. Well come to find out there was a recall that I was unaware. Now Ford will not cover my repairs at all. They stated the recall was over in November 2022. Now I contacted customer relations on Friday 8/4/2023 and was told they could fix it and I was awaiting a call from the agent that was assigned to my case and never received a call back. I called everyday three times a day for about a week for a supervisor to tell me on Thursday 8/10/2023 that the agent closed my case. I was not notified at all even after being told multiple times that customer relations would cover the repairs. All I am asking is for the car to be fixed.   I would like for someone to contact me","products":[{"type":"Vehicle","productYear":"2018","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}