{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11538464,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2023","dateComplaintFiled":"08/14/2023","vin":"JTMBFREV0FJ","components":"STEERING","summary":"The electronic power steering in my vehicle has been acting difficult for approximately 3 weeks now. I had new tires, front end alignment, inspection of the rack and pinion and tie rods done thinking this was the issue. This did not help.  The steering column makes a clicking noise when I turn the wheel while stopped like 2 pieces of plastic are rubbing together. The steering feels like it is fighting me while I’m trying to turn the wheel or even while I am going straight no matter at what speed. When making a turn I can remove my hands from the steering wheel and the wheel and tires will stay in that position and not correct  itself. Overall, no matter what speed I am traveling (either at a red light or driving) there feels like a failure in the electronic power steering motor like something is fighting the wheels alignment, the steering wheel and the power steering motor. It feels like it’s an Indy car steering wheels needing complete resistance to keep the vehicle straight.  I brought this to an independent mechanic that inspected everything and said it sounds like the NHTSA campaign: 15V144000 and that I should have Toyota look at it. I just came back from DCH Wappingers Falls Toyota in NY and they wouldn’t even look at it and stated my VIN is not covered. I was told they don’t get paid for looking at something and they hardly get paid for recall issues. And, if I spoke to the service manager, she would tell me the same. I immediately called Toyota directly and opened a case and have the email proof. Toyota manufacturer representative told me the same thing and said “even though it sounds like the same recall, I’d have to pay out of pocket to she it fixed and hope to get refunded later.” To let me leave the dealership with this issue knowing I’m a single father with 2 kids is horrible.  This issue needs to be looked at and I don’t know who to look at it or the money to fix it.  I don’t know if I can download a video of this occurring. Please let me know.","products":[{"type":"Vehicle","productYear":"2015","productMake":"TOYOTA","productModel":"RAV4","manufacturer":"Toyota Motor Corporation"}]}]}