{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11538486,"manufacturer":"Nissan North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2023","dateComplaintFiled":"08/14/2023","vin":"5N1DR3BC1NC","components":"SERVICE BRAKES","summary":"My name is [XXX]  and I have been a Nissan Consumer for over 10 years, and this is the second time I have had major issues with my breaks. Unfortunately, I did not send an email when the 1st occurrence happened but, in my brand, new Rouge around 2017, my front and back breaks went completely out and had to be replaced at 6 months, but I continued to patronize your company. This occurrence I am sending an email regarding my 2022 Nissan Pathfinder I purchased from Passport Nissan, Marlowe Heights. I called the consumer customer service number on 8/12 and was provided case # [XXX}. Nissan Consumer line says, oh, there is nothing we can do because your vehicle is not under warranty and there has not been a recall!  I brought my truck in for an oil change and tire rotation (which is part of the extended warranty when I purchased my truck) on July 11, 2003, and was not informed that my brakes needed any attention. The week of 8/7/2023 I noticed my brakes were really loud when I went in reverse so I looked up when should a car/truck need new brakes seeing as though I have only had this vehicle for just a year in July. It should brake should not be needed for at least 30-60,000 miles, here I am at 12, 483 miles. I called the dealership and was informed this is likely wear and tear and that I would be responsible for the cost of new breaks if needed. I am baffled because the point of me leasing a new vehicle is an attempt to avoid major costs such as brake and engine concerns before my 3-year lease is up.  Yes, I leased 3 years prior to this lease a year ago! I make an appointment and take my truck to Nissan of Marlow Heights and informed the worker of my concern and he immediately tells me, oh, it’s just a noise your bakes make early in the morning, my Toyota does the same thing in the mornings. I explained to him that it’s not just in the morning but when I go in reverse, and I demonstrated this concern and he was like, oh no that is not norm   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"NISSAN","productModel":"PATHFINDER","manufacturer":"Nissan North America, Inc."}]}]}