{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11542278,"manufacturer":"Mercedes-Benz USA, LLC","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/28/2023","dateComplaintFiled":"09/02/2023","vin":"WDC0G4JB2GF","components":"STEERING","summary":"I am writing to express my deep concern and seek assistance regarding a potentially serious safety issue that I have experienced with my vehicle. I believe that my experience poses a significant risk to both my safety and that of other road users.  In June, I encountered a distressing incident when my vehicle's steering wheel locked unexpectedly, leading to a hydroplaning incident that caused my vehicle to veer off the road. Fortunately, there were no injuries, but the situation was undeniably dangerous and alarming. My vehicle displayed a \"steering wheel malfunction\" message on the screen at the time of the incident.  Following this event, I immediately contacted Mercedes Benz to report the issue and seek resolution. Subsequently, on August 1st, my vehicle was taken to a local Mercedes dealership as part of their investigation into the matter. On August 4th, I received a call from the dealership informing me that the inspection had been completed. However, they stated that they were unable to discuss the inspection findings with me directly, emphasizing that any communication regarding the investigation should come from Mercedes Benz USA.  Despite my numerous attempts to communicate with Mercedes Benz USA through phone calls and emails, seeking information on the inspection findings and requesting a copy of the inspection report, there was no response or communication from the company. This lack of response and communication from Mercedes Benz left me deeply unsettled.  However, I wish to update you that on August 31st, Mercedes Benz USA finally responded to my inquiries. While I appreciate their belated response, the substantial delay in communication further exacerbated my concerns about the safety of my vehicle and the responsibility of the manufacturer.  Given the gravity of the incident and the potential risks associated with a steering wheel malfunction, I believe it is imperative that this matter is taken seriously and addressed promptly.","products":[{"type":"Vehicle","productYear":"2016","productMake":"MERCEDES-BENZ","productModel":"GLC300","manufacturer":"Mercedes-Benz USA, LLC"}]}]}