{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11544926,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2023","dateComplaintFiled":"09/16/2023","vin":"3CZRZ1H53PM","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"I parked my car around 1pm at work as I do every day. Large busy parking lot in a Publix shopping plaza, very safe, lots of people coming and going from retail shops, restaurants, etc. Approx 4pm realized I left one of my office keys in my console. Opened driver door and leaned in to grab key, out of the corner of my eye I saw the back windshield & thought it looked dirty & weird. Did a double take & it looked like ice when it breaks & starts to melt. I walked around to the back and saw a hole in my back windshield & the entire thing was shattered in little pieces. I thought someone punched a hole in it. Then I walked back around to shut my driver door and when I did, all the shattered glass fell into the back. The perimeter of the windshield was still attached but the glass pieces were pushed outward like there had been an explosion inside my car. Google search showed this is happening with 2023 HR-Vs all over the country. I took photos (VERY IMPORTANT - take pix right away. ALSO IMPORTANT - don't touch the glass or fix it until Honda inspects it). I had to work & couldn't deal with it until a few days later, so I taped a trash bag over the windshield as best I could without touching the rest of the glass. It continued to break apart as I drove, but the sides stayed attached. Called my Honda dealer 3 days later. Spoke to a sales manager. He said to text him the photos, I also sent screenshots of google search results & NHTSA complaints. He called back & said to bring it in to service department. They inspected it when I pulled in. Within 20 mins they had called corporate, ordered the parts, & said they would repair on site within a week. Meanwhile they had pulled a rental car around for me. I signed a quick paper & was out the door. Zero cost to me. They were wonderful. Be polite, be patient, be truthful, and you will most often get the help you need from any business. I am a Honda customer for life!!!","products":[{"type":"Vehicle","productYear":"2023","productMake":"HONDA","productModel":"HR-V","manufacturer":"Honda (American Honda Motor Co.)"}]}]}