{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11545972,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2022","dateComplaintFiled":"09/22/2023","vin":"1FM5K8GC1LG","components":"UNKNOWN OR OTHER","summary":"The exhaust started making excessive noise about 07/15/2023.  I had around 42,000 miles on the vehicle when the noise started.  That means it was about 2 months and 6,000 miles out of warranty.  Ford has a recall on the exhaust system (recall 21E11) for “thermal mechanical fatigue” of the welds on the left-hand side of the exhaust system.  This is an emissions systems recall.  I took the vehicle to my dealer, Serra Ford, Farmington Hills, MI on 07/19/2023.  They did a repair per the recall but the excessive noise continued after I picked the vehicle up.  I subsequently took my vehicle to a Midas muffler shop on 07/31/2023.   They inspected my exhaust and found that the system was still leaking at the area where the exhaust system has been recalled and repaired and in addition the exhaust was completely broken and separated (weld failure) at the area at the right-hand muffler/tail pipe connection.  Both problems are obviously the same type of failure.  I have an inspection report and photos of the failed exhaust system from Midas.  I took the vehicle back to the dealer.  My repair invoice shows their diagnosis “found weld after exhaust on passenger side failed”.  This is the right-hand side of the exhaust system.  They determined that I needed a complete new exhaust system.  I have my dealer repair invoice and photos of the failed exhaust system taken by Serra Ford.  Ford has declined to repair and replace the exhaust system as part of my new car warranty or pursuant to the recall.  I have obtained documentation relating to the above mentioned recall and to a “Customer Satisfaction Program 21B35” sent to all Ford dealers on November 7, 2022 showing that Ford knew on November 7, 2022 or earlier that it had problems with both the left-hand side and right-hand side exhaust system on vehicles like mine.  This was well before my new car warranty expired.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}