{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11546146,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2023","dateComplaintFiled":"09/23/2023","vin":"1FMSK8DH4MG","components":"POWER TRAIN","summary":"I bought the car in 12/21/21 brand new from Hopkins Ford in Illinois drive the car just for work and school, we serviced the car and well mantained with all needed services around 1000 miles I start noticed lots of clunking noises coming out of the car right after exit the vehicle and took it to 2 diferent ford dealerships and they said was normal, which wasn't. kept driving the car I had also an issue with the panoramic roof having leaks and wasn't fixed too, around 15000 miles start noticed delay on the transmission when moving from park to reverse and also a very loud clunking noise , when moving from reverse to drive noticed de delay and and pull when the transmission engaged to drive, I use the highway around 1 time a week and noticed loose of power when accelerating so I decided to take it to the Hopkins dealership, initially they diagnose just need an update and will be ready in 5 days , they never contacted me and I call them back to ask the status because I need the SUV for my family and they gave me a Pickup TRUCK as loaner and is useless for my family, they told me it will be another 4 days, than at day 20 they said they have to replace the whole transmission , and I forced them to give me a another EXPLORER as loaner because I need that size car, I drove it and at day 29 called me and asked me for their car back and they gave me again a F150 but my car was not ready and will take another 4-5 days, magically my car was ready  next day !! day 30 really?  they dropped at home but with scratches in door panels and dents in the paint. they I drove the car for .3 miles and the car had the same issues , they told me to drive it for 500 miles and transmission will adapt, I drove it for 1000 miles and now the problems still and now are worse even with new transmission, vibration while driving on highway, clunking noises and lose of power , I dropped the car at the dealership already for a week and is no estimated time on repairs or how long this will take","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}