{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11546504,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2023","dateComplaintFiled":"09/26/2023","vin":"5XYRKDLFXMG","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"My 2021 Sorento randomly gets stuck in between gears, slipping into neutral and rev'ing up to 4000-5000 rpms. This is at lower speed usually within a mile or so of leaving my house. It's very frightening and has happened to me dozens of times, but I live in a rural area over an hour from a Kia dealership, and they do not offer loaners. This issue first arose for me after the transmission oil pump recall was already addressed. I am the 2d owner, and suspect this could be why the previous owners sold the car, which I bought through Autotrader from the Heiser dealership in Wisconsin. After the latest episode, I finally arranged alternate transportation and took it in to the Serra Kia dealership in Jackson, TN. They have had it over a week and not been able to replicate the issue so far. No computer codes show up on it either. They say there's no technical advisory on the issue, and have no idea what's going on with the transmission. Serra Kia is saying that Kia corporate will not approve replacing the transmission without an error code. From reviewing other owner reviews in Kia forums, the Kia 2021 Sorento slipping into neutral while driving appears to be an issue for others as well. It is dangerous, as I could be rear-ended. Quite honestly, it’s terrifying, and I am afraid to drive the car again without this issue being addressed.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]}]}