{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11546768,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2023","dateComplaintFiled":"09/27/2023","vin":"KMUKEDTB3PU","components":"UNKNOWN OR OTHER","summary":"Over the air updates are a prominent feature of the car that Genesis touts. The car's firmware gets updated including operating issues, brake system and throttle campaigns, safety fixes, and navigation get updated. The updates have been a big issue. Earlier this year an OTA update wiped out every user setting including steering, adaptive cruise and other safety related settings. This was an annoyance but could be corrected in a couple of hours for each driver's settings. In June, a new OTA update was sent out that was corrupted. US vehicles had the update get stuck at 63% completion. My car has been at Genesis service and the head unit now needs to be replaced since there is no way (USB stick or OTA) to reset the firmware. This may affect all US vehicles. It is not obvious unless one checks on the firmware version and gets screens like the ones I've attached.  Because not being able to receive updates is not obvious, Genesis should be required to notify owners if their firmware has not and cannot be updated without a head unit replacement.","products":[{"type":"Vehicle","productYear":"2023","productMake":"GENESIS","productModel":"GV60","manufacturer":"Hyundai Motor America"}]}]}