{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11549678,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/05/2023","dateComplaintFiled":"10/12/2023","vin":"KNDPM3ACXK7","components":"UNKNOWN OR OTHER","summary":"On the computer radio area the screen is showing green and red saying to insert USB drive . Press Power key or ACC off and on. Total Update Mode. Caution! Keep the power and don't remove USB. Kia dealership told me I should receive a USB drive in the mail from Kia corporate to do the update at home at no charge. Kia corporate told me my vehicle is not a part of the current update. Then the Kia dealership in Saltillo,  MS advised me to but my own USB drive and download the update on my own to do it. The whole situation seems unsafe. I feel someone needs to be advised of this situation. The case # is notated on the screenshot of the email from Kia corporate.","products":[{"type":"Vehicle","productYear":"2019","productMake":"KIA","productModel":"SPORTAGE","manufacturer":"Kia America, Inc."}]}]}