{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11550356,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2023","dateComplaintFiled":"10/17/2023","vin":"2C4RC1L79MR","components":"SEATS","summary":"Head restraints in back seat prevent tall child car seats from being installed without removal of head restraint.  My daughter took 2 car seats to Seattle airport and rented a Pacifica.  An online you tube video showed how to take off the back panel, release some cable to remove head restraint which they thought was a bad idea in a rented car.   In my 2021 Pacifica, the front seat head restraint is so far forward (yes i know about the ratchet release) that the physical therapy posture lectures for a rounded shoulder head forward older person, that you can not move your head to the proper position without hitting the head rest.  So I turned mine around so it faces backwards but the catch cog doesn't work.  However it can't fly up and off since it hits the ceiling.  I used some vinyl tubing as a spacer to set the height right  See photos.  My new 2022 Ford transit head restraints are vertical and work perfectly.  2 photos show mine backwards. one photo shows original profile, one photo show Ford Transit.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}