{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11552183,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/27/2023","dateComplaintFiled":"10/27/2023","vin":"3VV2B7AX0KM","components":"STEERING","summary":"In September 2022, we began to hear clunking sounds from the front left, especially when turning.  We took the vehicle to the VW dealer and were told that there is a known issue with the steering and they will order the part.  At this point, the vehicle was still under warranty. For several months, we continued to ask the dealer for an update on the part and were told that it was back-ordered but to continue driving the vehicle, as it was safe to do so.  We continued to drive the vehicle as our daily driver.  We also informed the VW dealer that the clunking was becoming louder and more prevalent. They continued to tell us the vehicle was safe and the part was back-ordered, with no estimate of when it would be back in stock. We asked about the part every time the vehicle was at the dealer, and called periodically to check in, almost every month until August 2023. At no point did VW reach out to us.   Fast forward to September 2023.  We took the vehicle to a local mechanic for a routine oil change, and asked that they evaluate the steering.  This mechanic told us to stop driving the vehicle immediately as the vehicle could lose steering at any time.  I immediately called the dealer and was told again that the vehicle was safe to drive.  When I informed the dealer that I had in writing to stop driving the vehicle immediately, they offered us a loaner.   The dealer stated there is still no estimated time of delivery for the needed part, and also stated that 800+ vehicles are waiting on the same part.  I assume not all these vehicles have been parked & that most remain on the road, unaware that they may lose their steering.","products":[{"type":"Vehicle","productYear":"2019","productMake":"VOLKSWAGEN","productModel":"TIGUAN","manufacturer":"Volkswagen Group of America, Inc."}]}]}