{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11559095,"manufacturer":"Mitsubishi Motors North America, Inc.","crash":false,"fire":false,"numberOfInjuries":1,"numberOfDeaths":0,"dateOfIncident":"11/26/2023","dateComplaintFiled":"12/08/2023","vin":"JA4J24A59JZ","components":"UNKNOWN OR OTHER","summary":"The sunroof on our vehicle, self exploded while driving. There was a loud bang, and then we were covered in sunroof glass shards. The fine dust of the sunroof glass went into my right eye which created minor eye irritation. I was able to pull over. Flush out my eye with water and then proceeded to remove the pieces of glass from the sunroof area because I was afraid the pieces would blow off and hit any vehicle that was behind us for the remainder of our drive home. It scared the  hell out of us. I am thankful that my daughter was not driving due to seeing her panic reaction from this experience. There were no drivers in front of us. We were not driving under any trees. It was a clear open rural road. Went  to our local dealer. They inspected the sunroof & stated they  have never seen anything like this happen. Since I was out of the warranty due to mileage(9,000 over)they suggest I go through my insurance company to resolve this matter. My view on this is it wasn\u2019t so much a warranty issue, but a huge safety issue. Never would I imagine a Sunroof self exploding while driving and not causing me to have an accident because of my reaction to it. So with this in mind, I directly called Mitsubishi motors of North America. I had them open up a case number on this issue. The final response back from the manufacture was that I needed to go through my insurance company to deal with having my sunroof replaced. During filing my case to the manufacture directly, they asked me what I would like to have Mitsubishi motors of North America do. I stated to have my sunroof replaced with the right tempered glass. That this was a scary situation and one of great safety concern that no sunroof with all the manufacture testing should ever have this happen. I was very disappointed that they were not willing to take the responsibility of replacing the sunroof properly with the right tempered glass. My insurance company view the photo of the sun roof damage and a claim is in the process.","products":[{"type":"Vehicle","productYear":"2018","productMake":"MITSUBISHI","productModel":"OUTLANDER","manufacturer":"Mitsubishi Motors North America, Inc."}]}]}