{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11559146,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2023","dateComplaintFiled":"12/08/2023","vin":"1FMCU0GDXHU","components":"ENGINE","summary":"Car misfires and loses coolant due to antifreeze intrusion into the engine. Engine warning light came on, concern of overheating. I have taken it to a car dealership and they have said yes, it is a know problem. There was a customer satisfaction program-21N12, that replaced customer satisfaction program 19B37-Supplement #4; that references Technical Service Bulletin 22-2134, of which I was never made aware of the 21N12 customer satisfaction program that offered a one time repair to affected vehicles by November 30, 2022. I did not receive the paperwork, sample letter sent is dated June 9, 2022, thus making me unaware of the dire issue and offer for repair. I do not know if my car was experiencing the problem then, but I would like to have know there was a known engine concern from Ford. Instead, I have had the following timeline since not receiving the notification:  Extended Warranty expires: February 2023 Replace Water pump, costing $1666.82 in May 2023 Replace Auxillary pump, all vehicle filters, and spark plugs in August/September 2023.  Found out about Customer Satisfaction Program 21N12 and know engine issue in September 2023. Vehicle will now not start.  I continued to own my car that had an extended service warranty expire in February 2023.","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}