{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11560436,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2023","dateComplaintFiled":"12/16/2023","vin":"3VWG57BU7MM","components":"SERVICE BRAKES","summary":"On 01/12/2023 at approximately 4:20 PM, I paid the cost to replace the rear brakes on my 2021 VW Jetta SEL. This included parts and labor. I found this very odd due to the vehicle being less than 2 years old. About 1 week after this, I received via USPS mail, a letter from VW of America stating that an extended warranty of the rear brakes applies to my vehicle (see attached). I filled out the required information and submitted the included form as instructed. On 04/08/2023 I received an email from VW Customer Care stating they will not reimburse me for the price of the brakes I had to replace. The only reason I had to replace the said brakes is due to Volkswagen's faulty parts and I fear this is happening to many consumers as well.  After a bit of \"back and forth\" with VWoA, I contacted NYS AG's office and with their help, VWoA finally paid me for the replacement of the stated brakes.  Seeing that many others on your site have had this same issue, I think a recall should be enacted by you. This should not be an expense that VWoA's customers should have to bear.","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}