{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11564848,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/26/2023","dateComplaintFiled":"01/11/2024","vin":"1GCUYDED5KZ","components":"STEERING,SUSPENSION","summary":"In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired.   Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them.   Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago.  Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!","products":[{"type":"Vehicle","productYear":"2019","productMake":"CHEVROLET","productModel":"SILVERADO 1500","manufacturer":"General Motors, LLC"}]}]}