{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11565624,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/15/2024","dateComplaintFiled":"01/15/2024","vin":"1FMCU9G66LU","components":"UNKNOWN OR OTHER","summary":"The door hinge on the driver side of my 2020 Ford escape snapped causing damage to my window. The spot welds broke. Even though Ford is aware that this is an ongoing problem with this make and model and I pay for an extended warranty. They refused to cover this and are telling me I have to pay for it out of pocket. This door hinge broke about a month ago and I called Ford and they told me that they would not cover it at all. I even called corporate office for Ford and they told me they would not cover it upon bringing my vehicle to formula Ford in Rutland Vermont to have inspected. They refuse to inspect my car, took it to a body shop to have an estimate provided to me and said that they might be able to have Ford cover it upon getting the estimate and contacting ford They refused to pay for it repair and will not inspect my car . I feel that this is unfair since it’s nothing I did to break this door. It’s just really crappy craftsmanship.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}