{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11566273,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2023","dateComplaintFiled":"01/18/2024","vin":"1GC4YNE77LF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"I own a 2020 Chevrolet Silverado 2500 HD pick-up, VIN:  [XXX] .  I use this truck primarily to haul a heavy horse trailer and to tow a travel trailer.  Ever since I bought this truck I have had a problem with the trailering application.  At times it will start working (especially if it has not been used in a while??), but every time I am actively using it there is an issue:  •The app will totally blank out giving me a black screen, and/or •I will get a message that my trailer brakes are disconnected.  I will stop, disconnect and reconnect the brakes, turn off the engine and restart, and so on.  Nothing helps.  I have had my truck in to the dealer (Bend Chevrolet) three times to have this repaired.  Every time I get the reply that there is nothing they can do, that Chevrolet says this is a software issue and that they are working on it.  See Bulletin [XXX] Trailering App is Non-Functional, published 11/5/2020.  Chevrolet has been aware of this problem for over 3 years and has not come up with a solution?  This feels like they are ignoring it.  I have searched on-line and see that many Chevrolet Silverado owners have the same problem and are getting no assistance in solving it.  For years.  This is a safety problem.  I haul in mountainous terrain and cannot afford to have issues with my trailering system, especially the brakes.  I would like to see the NHTSA issue a recall on this problem and demand that Chevrolet fix it.  Please contact me if you need additional information.  I would really like to get this fixed.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"CHEVROLET","productModel":"SILVERADO 2500","manufacturer":"General Motors, LLC"}]}]}