{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11568041,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/20/2024","dateComplaintFiled":"01/26/2024","vin":"1FMCU04G49K","components":"STEERING","summary":"What component or system failed or malfunctioned, and is it available for inspection upon request? Steering and yes auto is available for inspection sitting in my driveway unable to drive.       How was your safety or the safety of others put at risk? My family including two small infants were driving normally as usual and the steering wheel locked up without any advance notification, which caused us all to lose our lives because a semi-truck was barreling down on us and stopped in the nick of time.      • Has the problem been reproduced or confirmed by a dealer or independent service center? Below is the recall link given to me for my 2009 Escape. [XXX]       • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, see the attached printout from Firestone a reputable Automotive Center     • Were there any warning lamps, messages, or other symptoms of the problem before the failure, and when did they first appear? No, this completely caught me off guard. I spent USD 100+ to have a diagnostic done.   I have two case file numbers to prove I reached out to Ford Customer Service before being denied and now having to log an official complaint.  First One – [XXX] Second One – [XXX] Contact # 800.392.3673 These two case file numbers should prove I’ve followed the right procedures to get this very serious life-threatening mechanical issue resolved. As of this formal complaint, Ford Motor refuses to acknowledge their fault and offer me any financial assistance. I’m a retired senior citizen on a fixed income and cannot come up with well over $2000 to make this repair. I need my vehicle for very important doctor appointments with my cardiologist.  Regards, [XXX]  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2009","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}