{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11569006,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/31/2024","dateComplaintFiled":"01/31/2024","vin":"3VWN57BU2MM","components":"SERVICE BRAKES","summary":"I purchased my vehicle brand new from VW. My vehicle only has just over 33,000 miles on it. After hearing a grinding noise in the rear brakes I took it to Les Shwab to have the brakes inspected along with a tire rotation. After a short time waiting they told me that the rear brakes were metal on metal and the front were just fine. I asked how the rear brakes could go out so soon when the front brakes are the ones that normally wear out so quickly. They had planned to replace the pads and rotors on the rear of the vehicle. When they tried to remove the calipers the piston would not release and I had to pay foe new calipers as well. A couple hour brake inspection turned into three days without my vehicle waiting for parts and a $1,314.49 bill. I went online looking for recalls and there weren't any. I did however find that this is a common issue for the 2021 Jetta, and it is presumed that the roll back brake assist is faulty causing the calipers to not release thus causing excessive wear to the rear brakes. Had my rear brakes gone out completely before I had them inspected this could have been very bad causing myself or others serious injury or even death. I am seeking for NHTSA to investigate this further and force VW to issue a recall. I am also seeking full reimbursement for my bill from VW. Thank you.","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}