{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11569345,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/03/2024","dateComplaintFiled":"02/01/2024","vin":"1FMCU9GD1HU","components":"WHEELS","summary":"I took my Escape to the Dealership for routine oil change and tire rotation. (almost 43000 miles). I received a call from Dealership that I had \"swollen lug nuts\" and to rotate my tires these needed to be changed. I had never heard of such a thing. My Significant Other had not either and he spoke to the Dealership Representative who said that this was true and that in order to rotate tires the lug nuts required changing. The Representative said they had them in stock and the cost would be around $180.00. We decided to investigate further and deferred the change at that time. After discussing with another repair shop and reading about other issues with Ford vehicle, dodge, and a few Toyota we ascertained this was an issue. I took my Escape to the other Repair shop and had the lug nuts changed for $110.00.   It appears to me that this has been an  issue previously and class action suit was filed and dismissed. This appears to be a problem that can lead to bigger problems if not corrected. ie swollen lug nut car has flat tire, tire cannot be changed due to special equipment required to change flat, all resulting in car being towed to appropriate dealership for change out of lug nuts.  I bought a Ford product promoted as being a Quality product. How can this be if the lug nuts do not withstand 43000 miles and the vehicle being in a garage at all times when not in use, then develops this problem. I see potential for major safety issues if this is not corrected by potential injury to the driver of a vehicle with this issue and to the vehicle if a flat should occur and unable to change flat tire.  Please review and advise . Thank you  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}