{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11570488,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/17/2021","dateComplaintFiled":"02/07/2024","vin":"7FARW1H9XHE","components":"ELECTRICAL SYSTEM","summary":"Service Bulletin [XXX]  dated [XXX] corrective actions (dual special software updates) where followed and the frequency of incidents dropped dramatically, but after multiple dealership visits (Hardin Honda of Anaheim, CA) the center stack touchscreen still blanks out randomly while driving.  Yes, the full vehicle is available for inspection.    The screen continues to also “freak out” as shown in the following videos where totally random commands are being made.  The blackout happens more but this still occurs periodically too.  Nothing seems to fully correct the root issue.    I show the dealership the videos I’ve recorded showing the issue but does not occur by the time the technicians test drive it.  When it first happened, because it was so dangerous losing many controls, I also opened a case with American Honda customer relations ( #[XXX]) with “Jose” who noted the details but there was no response or followup because I was two months over warranty despite low mileage and simply out of luck.  He said ask the dealership for “good will assistance” and you should get the majority of it covered probably bring it down to around $300 a replacement center stack touchscreen rather than over $2,000.    Service Bulletin [XXX]  dated [XXX] corrective actions (dual special software updates) where followed and the frequency of incidents dropped dramatically, but after multiple dealership visits (Hardin Honda of Anaheim, CA) the center stack touchscreen still blanks out randomly while driving.  Yes, the full vehicle is available for inspection.    The screen continues to also “freak out” as shown in the following videos where totally random commands are being made.  The blackout happens more but this still occurs periodically too.  Nothing seems to fully correct the root issue.    I show the dealership the videos I’ve recorded showing the issue but does not occur by the time the technicians test drive it.  When it first happened, because it was so dangerous losing many controls, I also opened a case with American Honda customer relations ( #[XXX]) with “Jose” who noted the details but there was no response or followup because I was two months over warranty despite low mileage and simply out of luck.  He said ask the dealership for “good will assistance” and you should get the majority of it covered probably bring it down to around $300 a replacement center stack touchscreen rather than over $2,000.    There were and have yet to be no warning lamps, messages or other symptoms of the problem prior to the failure.  First occurrence was [XXX].    [XXX]   [XXX]  The contact stated the exact quote (parts, labor & tax) from the dealership to replace the unit is $7,004.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"HONDA","productModel":"CR-V","manufacturer":"Honda (American Honda Motor Co.)"}]}]}