{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11572202,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2024","dateComplaintFiled":"02/15/2024","vin":"3FMTK3SU4NM","components":"UNKNOWN OR OTHER","summary":"1. Received recall 23S56/23V687 dated 10-13-2023. Initially no remedy available (lack of parts) 2. Early January 2024 recall updated to remedy available with note to schedule service with your advisor.  3. Called Mullinax Ford in Apopka Florida second week in January and clearly stated I was calling to schedule an appointment for HVBJB recall, noted above. Appointment was made for next available which was February 12, 2024.  4. February 12, 2012 I take vehicle to Mullinax Ford for 7:30am appointment. Advisor writes up HVBJB issues along with tire rotation and another software update for stuck charging plug.  5. Throughout the 6 hours of waiting at the dealer the service advisor neither updates me or informs me that the HVBJB recall is not taking place. They apparently performed another recall for a parking break release cable that was neither listed on the ford site or NHTSA as a recall applicable to my vehicle.  6. At the end of the 6hours they hand back my vehicle without the HVBJB recall performed and could not tell me when it could be performed or if parts were available or if they had even checked for the parts. They simply said they would get back in touch. I left to mull things over and clear my head.  7. Called back Mullinax Ford from the car and talked to someone named Michael after asking for the service manager. Explained I specially made the appointment a month ago for the HVBJB recall and that didn't happen and I wanted to know when they could have the part on hand and when I could schedule the recall. He said he would research it and call me back. 8. As of [XXX], three days later, I have not received an update.  9. The recall status now shows remedy unavailable again which means the part is obviously on back order. 10. This HVBJB problem surfaced in early 2022. The first recall which consisted of a software update in was issued in June 2022. There is no excuse for not having ample parts to remedy this in 2024. No long distance/fast charge driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]}]}