{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11574286,"manufacturer":"Daimler Vans USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2024","dateComplaintFiled":"02/27/2024","vin":"WD3FF1CD4KT","components":"POWER TRAIN","summary":"My EIS module rendered my vehicle inoperable and left me stranded in the winter and left me stranded 54 miles away from the closest repair shop.  Only because this is a know issue (see below) AND I had cell phone service enough to research this problem AND I had an air compressor to blow the wet/corroded connector out AND I was lucky enough it worked was I not left in a potentially life threatening situation. The weather was below freezing and this situation could have ended up requiring rescue, or worse.  The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall.  The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out.  _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it.  As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.","products":[{"type":"Vehicle","productYear":"2019","productMake":"MERCEDES-BENZ","productModel":"SPRINTER 2500","manufacturer":"Daimler Vans USA, LLC"}]}]}