{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11574497,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2021","dateComplaintFiled":"02/28/2024","vin":"1V2WC2CA4MC","components":"SERVICE BRAKES","summary":"SUV was purchased in May of 2021 at the Chapman VW dealership in Scottsdale, Arizona.  Within several days of owning the Atlas, I noticed a grinding, shrieking noise coming from the brakes every time they were applied.  I immediately notified the dealer and they said that this was a common occurrence on the Atlas.  They were aware of the issue but VW had not come up with a fix at that point in time.  I brought the car in and they offered to replace the pads which were done.  The problem continued. Most recently, the noise and friction from the brakes has gotten infinitely worse.  I contacted VW executives in the US and they once again said that they were aware of the issue but that no reimbursement would be given if I paid for new brakes myself, which I had to do.   All participants, including the manager of Chapman VW, agree that this is a problem issue.  However, there is no recall as of yet (one person there said one was forthcoming) and that they hear this problem from many Atlas owners. My question is why are they continuing to sell the car with the copper/rotor issue and why are they not fixing it nor reimbursing people like me? Thank you.","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}